Company Access Statement

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Disclaimer [edit]

The company issues an "Access Statement" for information of passengers on both railways. There are minor differences between the two railways.

This article was originally prepared in September 2009 from material appearing on the company website at that time. Since that time the Welsh Highland has been completed, and a series of improvement works have been undertaken, across the whole company. Updates have been made to the company material, and to this article.

The current originals can be found at:-

For the FR here

and for the WHR here

For information on individual stations and halts, see the alphabetical list below

Ffestiniog Railway [edit]

The Festiniog Railway Company operates narrow-gauge trains on its two railways - some of our carriages have extra-wide doors for standard-width wheelchairs. Our stations at Porthmadog and Blaenau Ffestiniog have ramped access routes and specially adapted toilets. Please phone our Porthmadog Booking Office (01766 516024) in advance of your visit, so we can give you more detailed advice relating to your individual requirements.

PLEASE NOTE: No charge is made for Guide / Assistance Dogs travelling on our trains.

Access to carriage for disabled passengers

The Ffestiniog Railway is a historic narrow gauge railway with old carriages and stations, many dating back to Victorian times. We welcome customers of all abilities.

Although we operate a fleet of historic carriages, all of our normal service trains have space available for customers with mobility impairments including some wheelchair spaces. As space is inevitably limited, we strongly recommend that wheelchair users contact us in advance in order that we can make suitable arrangements. It is possible to pre-book a wheelchair space on trains originating from Porthmadog. We are unable to offer this facility from Blaenau Ffestiniog but please ring us anyway so that we can inform the train staff. This will help us to make your visit a pleasurable one. A step and wheelchair ramp are carried on all normal trains and these are available to help you to access the trains – please ask a member of staff. However, it is worth noting that although we can accommodate wheelchairs in the trains we do not have turning spaces in the train due to the narrowness of our carriages, and the space for wheelchairs in the carriages is constrained below what one would expect on a main line train for the same reason. Most wheelchairs that are of a width 24” (60cm) or less may be accommodated in the trains. Travellers with larger chairs should state this when booking. There is a small toilet compartment on most trains which is regrettably not accessible to wheelchairs and we recommend that this is seen as being for emergency use only as the facilities at our stations are far superior.

Certain special services such as our “Vintage Train” operate entirely with vintage carriages and we regret that, at this stage, they are not suitable for customers who need to remain in their wheelchairs.

We welcome assistance dogs in all our carriages and station buildings.

If you have any questions as to how we can help you further, please do not hesitate to contact us and we will do our best to help you to plan your visit. Telephone us on 01766 516000 or 01766 516024.

Mobile Telephone Coverage[edit]

O2 has complete coverage. Vodafone has almost complete coverage. Other networks are generally available around Porthmadog and Blaenau Ffestiniog, but are patchy elsewhere.

Refreshments[edit]

An at-your-seat light refreshment service is available in the more modern carriages on the train.

Blind and partially sighted customers[edit]

Welcome Aboard Leaflets available in Braille or large print for loan from the Booking Office. Menus are available in Braille or large print in Spooner's café and bar and from the on-train services team for on board refreshments.


Welsh Highland Railway [edit]

The Festiniog Railway Company operates narrow-gauge trains on its two railways - some of our carriages have extra-wide doors for standard-width wheelchairs. Our stations at Caernarfon and Rhyd Ddu have ramped access routes and specially adapted toilets. Please phone our Caernarfon Booking Office (01286 677018) in advance of your visit, so we can give you more detailed advice relating to your individual requirements.

PLEASE NOTE: No charge is made for Guide / Assistance Dogs travelling on our trains.

The Welsh Highland Railway is a historic narrow gauge railway. We welcome customers of all abilities.

We operate a fleet of mainly modern carriages and all of our normal service trains have space available for customers with mobility impairments including some wheelchair spaces. As space is inevitably limited, we strongly recommend that wheelchair users contact us in advance in order that we can make suitable arrangements. This will help us to make your visit a pleasurable one. A step and wheelchair ramp are carried on all normal trains and these are available to help you to access the trains – please ask a member of staff. Wheelchair users please note: our ramps have a weight limit of 250kg. They will take an ordinary wheelchair, plus user, plus pusher or a small battery operated chair. However, they are not suitable for motorized scooters or buggies. We do have ordinary wheelchairs at Caernarfon, Porthmadog and Pont Croesor that may be borrowed for the duration of your visit. It is also worth noting that although we can accommodate wheelchairs in the trains we do not have turning spaces in the train due to the narrowness of our carriages, and the space for wheelchairs in the carriages is constrained below what one would expect on a main line train for the same reason. There is a staff train toilet on all of our normal service trains which is available to customers on request. Owing to its small dimensions, we regret that this toilet is not suitable for wheelchair users.

Certain special services operate entirely with vintage carriages and we regret that, at this stage, they are not suitable for customers who need to remain in their wheelchairs and have no toilet facilities.

We welcome assistance dogs in all our carriages

If you have any questions as to how we can help you further, please do not hesitate to contact us and we will do our best to help you to plan your visit. Telephone us on 01766 516000, 01766 516024 or 01286 677018.

Mobile Telephone Coverage[edit]

Generally available between Caernarfon and Waunfawr, patchy further south with no coverage at Rhyd Ddu. Between Rhyd Ddu and Beddgelert, coverage is very poor although the Orange network is available in Beddgelert. There is no coverage at Nantmor but coverage on most networks at Pont Croesor.

Refreshments[edit]

Light refreshments are available via an at-your-seat refreshment trolley in all but the older non-corridor carriages.

Blind and partially sighted customers[edit]

Welcome Aboard Leaflets and on-train refreshment menus are available in Braille or large print for loan from the On Train Services team.


Stations List[edit]

Full Line
Urban head station
Heritage line/rail interchange Disabled Acces Caernarfon
Urban stop on track
Bontnewydd Halt
Urban station on track
Disabled Acces Dinas
Urban station on track
Disabled Acces Heritage line/rail interchange Waunfawr
Urban stop on track
Disabled Acces Plas y Nant halt
Urban stop on track
Disabled Acces Snowdon Ranger Halt
Urban station on track
Disabled Acces Heritage line/rail interchange Rhyd Ddu
Urban stop on track
Meillionen Halt
Urban station on track
Disabled Acces Heritage line/rail interchange Bus interchange Beddgelert
Urban stop on track
Nantmor Halt
Urban station on track
Disabled Acces Heritage line/rail interchange Bus interchange Pont Croesor
Urban stop on track
Heritage line/rail interchange Pen y mount Junc.[planned]
Station on track
Disabled Acces Bus interchange Mainline rail interchange Porthmadog
Urban stop on track
Boston Lodge Halt
Urban station on track
Disabled Acces Mainline rail interchange Minffordd
Urban station on track
Disabled Acces Penrhyn
Urban stop on track
Plas Halt
Urban station on track
Disabled Acces Heritage line/rail interchange Tan y Bwlch
Urban stop on track
Dduallt
Urban stop on track
Disabled Acces Heritage line/rail interchange Bus interchange Tanygrisiau
Urban end station
Disabled Acces Heritage line/rail interchange Bus interchange Mainline rail interchange Blaenau Ffestiniog
Line Alphabetic Order Route Order Line
WHR Beddgelert Caernarfon WHR
FR Blaenau Ffestiniog Bontnewydd Halt WHR
WHR Bontnewydd Halt Dinas WHR
FR Boston Lodge Halt Waunfawr WHR
WHR Caernarfon Plas y Nant Halt WHR
FR Dduallt Snowdon Ranger Halt WHR
WHR Dinas Rhyd Ddu WHR
WHR Meillionen (Forest campsite) Meillionen (Forest campsite) WHR
FR Minffordd Beddgelert WHR
WHR Nantmor Nantmor WHR
FR Penrhyn Pont Croesor WHR
FR Plas Halt Porthmadog Harbour Station F&WHR
WHR Plas y Nant Halt Boston Lodge Halt FR
WHR Pont Croesor Minffordd FR
F&WHR Porthmadog Harbour Station Penrhyn FR
WHR Rhyd Ddu Plas Halt FR
WHR Snowdon Ranger Halt Tan y Bwlch FR
FR Tan y Bwlch Dduallt FR
FR Tanygrisiau Tanygrisiau FR
WHR Waunfawr Blaenau Ffestiniog FR

See also[edit]